Privacy policy

This Privacy Policy explains how Kovar ("we," "us," or "our") collects, uses, and shares information about you when you visit or make a purchase from our website. By using our site, you agree to the practices described below.

Information we collect

When you visit our site or place an order, we may collect:

  • Information you provide directly: your name, email address, shipping and billing address, phone number, and payment information when you place an order, create an account, or contact us. (Payment card details are processed securely by our payment providers and are not stored by us.)
  • Information collected automatically: your IP address, device and browser type, pages viewed, referring URLs, and how you interact with our site. This is gathered through cookies and similar tracking technologies.
  • Information from third parties: advertising and analytics partners may share data with us to help measure and improve our marketing.

How we use your information

We use the information we collect to:

  • Process, fulfill, and deliver your orders and subscriptions
  • Send order confirmations, shipping updates, and renewal reminders
  • Provide customer support and respond to your inquiries
  • Send marketing emails and offers (you can unsubscribe at any time)
  • Measure, optimize, and personalize our advertising and website
  • Detect and prevent fraud and abuse
  • Comply with legal obligations

Cookies and tracking technologies

We use cookies, pixels, and similar technologies to operate our site, analyze traffic, and deliver relevant advertising. Our partners include:

  • Meta (Facebook/Instagram) Pixel – advertising and conversion measurement
  • TikTok Pixel – advertising and conversion measurement
  • Google (Analytics & Ads) – website analytics and advertising
  • Klaviyo – email marketing and customer communication
  • Wetracked – analytics and marketing attribution

These partners may collect information about your activity on our site and across other websites to help us deliver and measure advertising. You can control cookies through your browser settings, and you can opt out of certain advertising tracking through tools such as the browser's "Do Not Track" setting or your device's ad-settings.

How we share your information

We do not sell your personal information for money. We share information only with:

  • Service providers who help us run our business — payment processors, shipping and fulfillment partners, email and analytics providers, and advertising platforms — strictly to perform services on our behalf
  • Advertising and analytics partners as described above, to measure and improve marketing
  • Legal and safety reasons — when required by law, to enforce our terms, or to protect our rights, customers, or others

Your privacy rights

Depending on where you live (for example, California under the CCPA/CPRA, or other U.S. state privacy laws), you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your information
  • Opt out of the "sale" or "sharing" of personal information for targeted advertising
  • Not be discriminated against for exercising these rights

To exercise any of these rights, email us at support@try-kovar.com and we'll respond as required by applicable law.

Email marketing

When you subscribe to our emails or place an order, we may send you marketing messages. Every marketing email includes an "unsubscribe" link, and you can opt out at any time. You will still receive transactional emails (such as order confirmations and shipping updates) as needed to fulfill your orders.

Data retention

We keep your information for as long as needed to fulfill the purposes described in this policy, including to process orders, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

Data security

We use commercially reasonable measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's privacy

Our products and website are intended for adults 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, contact us and we will delete it.

International visitors

Our site is operated for the U.S. market. If you access it from outside the United States, please be aware that your information may be transferred to and processed in countries that may have different data-protection laws than your own.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes. Continued use of our site after changes means you accept the updated policy.

Contact

If you have any questions about this Privacy Policy or your information, email us at support@try-kovar.com.